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We’re a team of financial advice and customer support agents striving to give our customers the best customer service in financial services. We’re available 24/7, 365 days a year.

I find my passion in helping our agents develop their skills and resources to provide the best possible assistance to our members. Genius is the frontline of Albert and has the honor of providing service that keeps our clients coming back. It is a privilege to have a hand in ensuring our members have the best technical and financial support we can offer!

Kendall W.

Kendall W.

Customer support supervisor

What our people say

I love helping our members achieve their financial goals. The Advice team provides tailor made financial advice for each of our clients via text and Genius Live. I find joy in knowing that I’ve helped our members navigate through their financial challenges and life changes.

Mark. R

Mark R.

Financial Advice Director