Who we are
Albert is a new type of financial service that uses powerful technology to automate your finances, with a team of human experts to guide you. Albert saves and invests automatically for you, helps you avoid overdrafts, finds savings you’re missing, identifies bills you’re overpaying, and much more. Text Albert a financial question, and our geniuses won’t just offer guidance — they’ll help you take action.
We're an LA-based startup with a proven business model, backed by top-tier institutional investors and with nearly 6 million users who have trusted Albert to help them achieve their financial goals. We're on a mission to democratize money management through our simple, beautifully designed product, and we're looking for thoughtful, talented people to join us on our journey.
About the role
We are looking for a Disputes Manager to join our Operations team. As we scale our banking offering, Albert Cash, you will work on the front lines of our customer dispute investigations program to maximize its efficiency and accuracy while providing our customers with exceptional service. You will assist our customers that have submitted disputes and exercise judgment to guide cases through the proper operational channels, adhering to applicable regulatory rules and requirements.
The Disputes Manager is the point person for particularly critical touchpoints for Albert: we have the opportunity to strengthen relationships with customers facing stressful situations, while protecting the company from fraudulent claims and losses. As we grow, you will play a key role in shaping our disputes procedures and processes.