Who we are
Albert is a new type of financial service that uses powerful technology to automate your finances, with a team of human experts to guide you. Albert saves and invests automatically for you, helps you avoid overdrafts, finds savings you’re missing, identifies bills you’re overpaying, and much more. Text Albert a financial question, and our geniuses won’t just offer guidance — they’ll help you take action.
We're an LA-based startup with a proven business model, backed by top-tier institutional investors and with nearly 6 million users who have trusted Albert to help them achieve their financial goals. We're on a mission to democratize money management through our simple, beautifully designed product, and we're looking for thoughtful, talented people to join us on our journey.
About the role
We are looking for a Complaints Manager to join our Operations team. As we scale our banking offering, Albert Cash, you will work to establish and execute formal processes for complaint management, analysis, reporting, and regulatory compliance.
This role requires someone who can take full responsibility for developing and executing a complaints management program at scale. This function will be responsible for analysis of customer interactions, responding to escalated complaints, root cause analysis, reporting and recommending product and/or process improvements to address root causes of complaints. This function will also be responsible for developing a roadmap to evolve our complaints management system. You will collaborate closely with the compliance, operations, and Genius customer support teams to ensure complaints are addressed appropriately. The Complaints Manager will be a critical part of our foundation needed to achieve our next stage of growth with Albert Cash.