Investing Operations Analyst

New York City / Operations — Operations / Full-time
Who we are

Albert is a new type of financial service that uses powerful technology to automate your finances, with a team of human experts to guide you. Albert saves and invests automatically for you, helps you avoid overdrafts, finds savings you’re missing, identifies bills you’re overpaying, and much more. Text Albert a financial question, and our geniuses won’t just offer guidance — they’ll help you take action.

We’re an LA-based startup with offices in NY and Ecuador. We have a proven business model, backed by top tier institutional investors, and over 5 million users who have trusted Albert to help them achieve their financial goals. We’re on a mission to improve the financial lives of millions of people with a simple, beautifully designed product, and we’re looking for thoughtful, talented people to join us on our journey.

About the role
You will work cross-functionally with the Genius, Compliance and Engineering teams to establish standard processes, procedures and handle routine inquiries from various internal and external stakeholders.
Things you're good at
  • Organization: work across multiple layers of our organization, including customer support, compliance, and engineering.
  • Methodical: prioritizing and organizing tasks in a methodical, systematic and efficient manner
  • Collaboration: we’re looking for people who are independent thinkers and doers, but also enjoy working with others in various functions and seniority levels
  • Communication: keep lines of communication open and seek out feedback on a regular basis
  • Attention to detail: your attention to detail and organization skills are excellent
Responsibilities
  • Genius Liason
  • Troubleshot Errors and escalated issues from our Genius team
  • Review Daily Reconciliation Reports
  • Communicate with our custodian (Apex) to resolve questions from Genius/users

  • Apex Liaison
  • Handle name change documentation with Apex
  • Handle Margin calls
  • Resolve ACH disputes
  • Review documents related to levies and death distribution requests
  • Facilitate audit requests

  • Compliance Liaison
  • Assist with compliance monitoring and audits: transactions, trade errors and adjustments, AUM
  • Help automate surveillance and transaction monitoring reports and alerts
  • Document compliance procedures and supervisory controls
  • Assist with regulatory reporting (e.g. CAT / OATs reporting errors, complaints reporting)
  • Help research and document root causes of investor complaints and provide recommendations to improve user experience
Requirements
  • 2+ years experience working in a registered investment advisor or broker dealer
  • Extreme attention to detail
  • Passion for Albert’s mission
  • Strong problem-solving skills, with desire to build and execute scalable processes
  • Ability to manage a diverse and complex workload while maintaining priorities and proactively anticipating issues in an ever-evolving and fast-paced startup environment
Benefits
  • Competitive salary and meaningful equity
  • Health, vision and dental insurance
  • Daily meals provided
  • Monthly wellness stipend
  • 401k match
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